FAQ
What materials are used in your blankets?
Our blankets are made from high-quality Minky fabric, known for its ultra-soft texture, durability, and warmth.
How do I care for my Minky blanket?
To keep your blanket soft and cozy, wash it on a gentle cycle with cold water and mild detergent. Tumble dry on low heat or air dry for the best results. Avoid fabric softeners and high heat.
Do you offer custom orders?
Yes! We offer custom Minky blankets where you can choose your preferred size, color, and design. Check out our Custom Order Page for details.
Are your blankets suitable for all seasons?
Absolutely! Our Minky blankets provide warmth in colder months and are breathable enough for year-round comfort.
Shipping questions
How long does shipping take?
We process orders within 2-5 business days. Shipping times vary based on location:
U.S. Orders: Typically arrive within 5-10 business days.
International Orders: Delivery may take 10-20 business days.
Do you offer expedited shipping?
Yes! We offer faster shipping options at checkout for an additional fee.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email.
Do you ship internationally?
Yes! We ship worldwide. Shipping costs and delivery times vary based on your location.
What should I do if my package is delayed or lost?
If your package is delayed or missing, please contact us at hellomichiganminky@gmail.com, and we will assist you.
Returns questions
What is your return policy?
We accept returns within 14 days of delivery for unused, unwashed items. Custom orders are final sale and cannot be returned.
How do I start a return?
To initiate a return, email us at hellomichiganminky@gmail.com with your order details. We will provide return instructions.
Do you offer refunds?
Yes, refunds are issued once we receive and inspect the returned item. Refunds are processed within 5-7 business days after approval.
What if I receive a damaged or incorrect item?
If you receive a defective or incorrect product, please contact us within 48 hours of delivery with photos, and we will arrange a replacement or refund.